Privacy Policy

Last updated: March 1st, 2020.

During the processing of personal data High Tech Digital Services B.V. works conform the requirements of the applicable data protection legislation, like the General Data Protection Regulation. This means we:

  • clearly specify our purposes before we process personal data, by using this privacy statement;
  • limit our collection of personal data to only the personal data needed for legitimate purposes;
  • first ask for explicit permission to process your personal data in cases where your permission is required;
  • take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
  • respect your right to access, correct or delete your personal data held by us.

High Tech Digital Services B.V. is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes within our TourBrain. We recommend that you read it carefully.

If you have any questions regarding the processing of personal data, you can find the contactdetails of High Tech Digital Services B.V. at the end of this privacy statement.

Registration

Certain features of our service require you to register beforehand. You will have to provide some information about yourself and choose a username and password for the account that we will set up for you.

For this purpose, we use your profile picture, email address, name and address details and IP address. We need this data because of our agreement with you. We store this information for six months after you close your account.

We will retain this data so that you do not have to re-enter it every time you visit our website, and in order to contact you in connection with the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you have purchased from us.

Subscription

Via TourBrain you can take out a paid subscription. We use your personal data to complete the payment.

For this purpose, we use your name and address details, invoice address, email address, payment details and IP address. We do this on the basis of your consent. We store this information for six months after you cancel your subscription. Certain types of personal data will be retained for a longer period with regards to the legal tax retention.

Providing to Third Parties

We collaborate with other organisations, that may receive your personal data, but only to the extent necessary. For each organisation we have signed a DPA (Data Processing Agreement) when necessary. For processors outside of the EU we make sure they have been certified under the EU-U.S. Privacy Shield Framework. We work together with:

Of these parties, Heroku and Sentry are established outside the EU.

Providing data to other third parties

Except for the parties necessary to deliver the above mentioned services, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required to do so by law (for example, when the police demands access to personal data in case of a suspected crime).

Statistics

We keep statistics on the use of our application, giving us access to individual data. However, we only access individual data insofar as necessary for the purposes set out in this statement.

Cookies

Our makes use of cookies. Cookies are small files in which we can store information, so that you do not have to fill in that information again. We can also use them to see whether you are visiting us again.

The first time you visit our application, we will show you a notification explaining our cookies and ask for your permission for the use of these cookies.

You can disable the use of cookies through your browser setting, but some parts of our website may not work properly as a result of that.

We made arrangements with other parties who place cookies through our website. Nevertheless, we cannot fully control what they are doing with their cookies, so please read their privacy statements as well.

Security

We take security measures to reduce misuse of and unauthorized access to personal data. We take the following measures in particular:

  • Access to personal data requires the use of a user name and password
  • We take physical measures to protect access to the systems in which the personal data is stored
  • We make use of secure connections (Secure Sockets Layer of SSL) to encrypt all information between you and our website when entering your personal data

Changes to this privacy statement

We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.

Inspection and modification of your data

You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.

Youu have the following rights:

  • Right of access: you have the right to see what kind of personal data we processed about you;
  • Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong;
  • Right to complain: you have the right to file a complaint against the processing of your personal data by us, or against direct marketing;
  • Right to be forgotten: you can file a request with us to remove any personal data we have processed of you;
  • Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party;
  • Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data.

    • If you exercise any of the rights mentioned above, we might ask to identify yourself with a valid ID, to confirm it is your personal data. If so, it is important that you hide your social security number and photo.

    We will usually respond to your request within 30 days. This term can be extended if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term.

    Complaints

    If you want to file a complaint about our use of personal data, please send an email with the details of your complaint to privacy@tourbrain.app. We will look into and respond to any complaint we receive.

    If you think that we are not helping you in the right way, you have the right to file a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens.

    Contact details

    High Tech Digital Services B.V.
    contact@htdi.nl